Terms & Conditions
Simple terms for a long term relationship
Our services consist of the platform, features and connectivity that “Right
Business Avenues LLP”
hereby referred as “Socative” provides to you and exclusively for WhatsApp Marketing or
Its
related Products & Services.
THESE TERMS OF USE (“TERMS”) ARE A BINDING CONTRACT BETWEEN YOU
By subscribing and accessing the below terms, you agree to these terms on
behalf of yourself as
an individual User/Reseller/Subscriber, or on behalf of the organization you represent
(“customer”, “you”). In case you do not agree to any of the terms listed below, you may
refrain
from using (or accessing) the website and its related products and services.
Using our services? Keep's in mind!
Please read the following important Terms of Service Agreement (the Agreement) before
accessing or using any of the various services (the Services) made available to you (the
Client/User/Reseller/Subscriber) by socative through
https://socative.in/.
The use of services from https://socative.in/ (under Right Business Avenues
LLP.) Hereafter may referred to as “Socative”] constitutes agreement to these
terms. By
accessing or using the Products and Services, you acknowledge that you have carefully
read
and understood whatever has been listed, and you agree to be bound by these Terms.
Cancellation Policy
We are with you but if someone tries to misuse, here’s how they will be
legally bound. Using
our services? Keep's in mind!
The user may as per their best interests deactivate their account at any
point of time. All
cancellation requests must be submitted to Socative department of Right Business
Avenues LLP. You may submit your cancellation requests by proper cancellation email.
Your
request will not be considered valid unless and until you receive confirmation from our
end/team. The confirmation email or number given by team of Socative will act as a
proof of the cancellation of service.
Socative reserves the right to suspend or terminate access to our services without
giving any prior notice without specifying any reason and also in case of any possible
violation of the terms of use. Socative shall not be held liable for any instances
of
termination of services on the account of non-renewal or non-payment of dues on time,
or,
violation of Service Usage Policy.
Use of Information Submitted
We need the correct information from you to serve you best.
User name and Email ID provided by the user at the time of Signup should be
true to his/her
knowledge and the provided Email ID should be in working condition.
However, all the details provided by the user at the time of sign up are
hereby kept
confidential with the team Socative for official use only. Purpose of the Email ID
is
to inform the user in case of any technical failure, down time of the service, change in
service, modification of working policy, and to maintain a two way channel between the
customers and the company for any kind of official communications.
It is important to know that in order to keep a track of geographical
location of the user,
so as to keep a check on any fraudulent activities, we maintain a record of I.P
addresses of
our users.
In case of any changes in personal information, users can modify the
details by dropping us
en email at info@socative.in
Our services are present to make lives of people easy. Users choose Socative by their
own will without any force or pressure imposed by the team Socative. If any user,
at
any point of time, wants to opt-out of future communications with Socative team,
can do
so by dropping us en email at info@socative.in
User data is retained for 90 days for users & later maybe archived for scrutiny purpose.
Service Usage
A legal agreement between us that lays out the terms and conditions for the use of all Socative.
Service Usage Policy
You agree to abide by all applicable local, national and international laws
and regulations.
You are solely responsible for all acts or omissions that occur under your account,
including the content of the messages transmitted through the service. The whatsapp
marketing that sends messages by virtual numbers by TEAM Socative. The utilization
of
the whatsapp marketing is subject to the following Terms of Service.
- 1. Any illegal use of the whatsapp marketing is strictly prohibited.
- 2. Messages containing sexual, racist or discriminatory content or any
such usage of
them may be considered as harassment and you are to be held responsible for this.
TEAM
Socative does not assume any liability for the content of the messages sent.
- 3. Team Socative will be exempt from any claim that may arise from
third parties as
a result of the message content.
- 4. You guarantee that the content of any whatsapp messages always
respects and does not
in any way conflict with fundamental human rights or will follow the norms of
Intellectual Property Right laws. (e.g. right to privacy, prohibition of
discrimination
on any ground such as sex, race, color, language, religion, political or other
opinion,
national or social origin.)
- 5. You accept that the service is provided for professional use only and you agree
not
to use it to:
Disclaimer
Except for any of our explicit warranties and our obligations, we are offering
our
Services "as is."
Website Disclaimer
The information contained in this website is for general information purposes
only.
The information is provided by mysmsmantra.com, and while we endeavor to keep the
information up
to date and correct, we make no representations or warranties of any kind, express or
implied,
about the completeness, accuracy, reliability, suitability or availability with respect to
the
website or the information, products, services, or related graphics contained on the website
for
any purpose. Any reliance you place on such information is therefore strictly at your own
risk.
In no event will we be liable for any loss or damage including without
limitation,
indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss
of
data or profits are arising out of, or in connection with, the use of this website.
Every effort is made to keep the website up and running smoothly. However, socative.in
takes
no responsibility for, and will not be liable for, the website being temporarily unavailable
due
to technical issues beyond our control.
Refund Policy
We are “Right Business Avenues LLP” hereby referred as “Socative”. Right
Business Avenues LLP is parent company and “Socative” is a Unit/Product of Right
Business
Avenues LLP. Ltd.” hereby referred as “Socative” and below mentioned conditions and
policies are related to bulk whatsapp marketing or its related services provided by Socative.
By using or accessing Socative Services in any manner, you acknowledge
that
you accept the practices and policies outlined in Refund Policy, and you hereby consent that
you
will follow our policies as mentioned.
Impotent: We clearly have No Refund Policy. We do not return the amount once
the
product or services purchased so, kindly check the product at your end by purchasing the
lower
amount plans.
We will refund your amount only in special case if approved by the management
of
Right Business Avenues LLP. in writing, but if someone tries to misuse, they’re legally
bound.
Account Closing
The user may close his account at any time. Account closing means that the
further use of services with the use of current password and login shall no longer be
possible.
The user is responsible for closing his account.
Closing the account by the user before the end of settling period for which
a
payment has been made does not obligate Socative to refund the amount for the
unused
period.
Socative reserves the right to close user’s account due to gross
infringement of the provisions of these terms and conditions or in the event of illegal
use
of the offered services.
Socative shall not be liable for damage suffered by the user arisen due to the
suspension or closing the account by the user or for other reasons arising from the
user’s
fault.
Guarantee and Limited Liability
Socative guarantees the highest quality of its operations to ensure
accessibility and continuity of offered services and products in accordance with their
use
and purpose. No long distance data transmission, however, guarantees 100% security,
continuity and accessibility of the provided services.
Although Socative tries to, but does not guarantee compatibility of
offered services and products with other producers’ software. The user shall bear
responsibility for the choice and consequences following from the use of other software
including its applicability to user’s objectives.
Socative stipulates that opinions given by users do not reflect in any
possible manner its views and opinions. Socative does not monitor or control users’
opinions on a continual basis; if, however, any opinions in breach with these terms and
conditions should be revealed, efforts shall be immediately made to remove them as soon
as
possible.
Socative shall bear no liability in particular for:
- Phrases and entries added to the network in connection with the use of
offered services and products
- Unlawful and inconsistent with these terms and conditions users’
operations
while using offered services and products
- Disturbances in accessibility of offered products and services not
caused
by Socative
- Damage suffered by the user arisen due to the suspension or closing the
account by the user or for other reasons arising from the user’s fault
- Damage suffered by the user as a result of a third party using his data
that enable him to access the provided services and products
- Damage following from the use or the impossibility to use offered
products
and services including damage actually suffered, the loss of expected benefits, data
loss, damage or computer crash, the costs of substitute equipment and software,
shut-down, company reputation infringement
- Consequences of failure to perform or improper performance of
obligations
undertaken by other users even though such an obligation has been undertaken using
offered products and services
Privacy Policy
All disputes arising in connection with these terms and conditions shall be
primarily resolved amicably as mentioned in privacy policy
Final provisions
All disputes that cannot be amicably resolved shall be submitted for resolution
by
Common Court of Law at the location of Right Business Avenues LLP registered office.
The provisions of Civil Code, the act on copyright and neighbouring rights, an
act
on electronic services providing and other provisions of effective law shall be applicable
in
issues not governed by these terms and conditions.
Our terms are aligned and subject to modification according to laws and guidelines by local
government bodies like TRAI in India.
FAQs
Do I have to pay any charge for WhatsApp Bulk SMS Cloud Portal?
No, you don't need to pay any charge for Socative Portal. You will have to pay the
charge only for credit of WhatsApp Bulk SMS.
Do I have to recharge on any commitment basis?
No, you don't need to recharge on any commitment basis. You will only need to recharge
when
your balance becomes zero. You will be given lifetime validity for your account by us.
What will happen if a message is sent to any Non WhatsApp number?
Non WhatsApp numbers will be filtered automatically by our software from the numbers to
which
you have sent the message. And the credit of those Non WhatsApp numbers message will be
credited to you by us.
How will I receive any support if I don't understand something?
If you find any kind of problem regarding the use of our Cloud Portal at any point of
time,
then you can call our support number or whatsapp on same number. Our support team will
help
you online and if your problem is not solved online, then our support team will provide
live
solution using screen sharing.
